At Tome Wave, we strive to ensure that every reader is satisfied with their purchase. However, we understand that sometimes a product may not meet your expectations. This Refund Policy explains when and how customers in the United Kingdom can return items or request a refund for purchases made on our website.
Our policy fully complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Your Legal Right to Cancel (Cooling-Off Period)
If you are a customer based in the United Kingdom, you have the right to cancel your online purchase within 14 calendar days from the day you receive your goods, without needing to provide a reason.
This right applies to most physical products sold on our website.
However, the cooling-off period does not apply to:
Digital downloads (eBooks, audiobooks) once the download has started or access has been granted.
Sealed items (e.g. collector’s editions) once the seal or shrink-wrap packaging has been broken.
Products damaged or altered after delivery.
If you wish to exercise your cancellation right, you must notify us in writing before the 14-day period expires.
If you are not fully satisfied with your physical book purchase, you may return it within 30 days of delivery, provided that:
The item is in its original condition (unread, undamaged, and with all original packaging).
You include the order confirmation or proof of purchase.
Once we receive the returned item and verify its condition, a full refund (excluding delivery charges, if applicable) will be processed to your original payment method within 7–10 working days.
Return Address
Tome Wave 206 Clarence Rd, Peterborough PE1 2LE, United Kingdom
Customers are responsible for the cost of return shipping unless the item was delivered damaged, defective, or incorrect.
3. Refunds for Damaged or Incorrect Items
If you receive an item that is:
Damaged,
Defective, or
Different from what you ordered,
please contact us within 7 days of delivery.
We will offer you one of the following options:
A replacement copy (where available)
A full refund, including shipping costs
In such cases, Tome Wave will cover the return shipping costs. We may request photographic evidence of the damage to help us assess the issue and improve quality control.
4. Refunds for Digital Products (eBooks & Downloads)
All digital products (such as eBooks or downloadable content) are non-refundable once access has been granted or the file has been downloaded.
This is in line with UK digital goods regulations and intellectual property protection laws. However, refunds will be considered if:
The digital file is defective or corrupted, preventing normal use.
The customer did not consent to the start of the digital download before the 14-day cancellation period expired.
If you experience technical issues with a digital product, please contact us at [email protected], and our support team will assist you promptly.
5. Late or Missing Refunds
If you haven’t received your refund after 10 working days, please:
Check your bank account again.
Contact your credit card company (it may take time before your refund is officially posted).
Contact your bank (processing times may vary).
If you have done all of this and still have not received your refund, please contact us directly at [email protected].
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please return your original purchase for a refund and then place a new order through our website.
7. Non-Refundable Items
Refunds will not be granted for:
Downloaded or accessed digital files (eBooks, audiobooks)
Items returned after 30 days from delivery
Items not in their original condition, damaged, or missing parts due to customer handling
Gift cards or promotional vouchers
8. Gift Orders
If you received a book as a gift and wish to return it, you may request a refund or store credit (if applicable). Refunds will be issued to the original payment method used for the purchase.
9. How to Start a Refund Request
To request a refund or initiate a return, please email our support team at [email protected] and include:
Your full name
Order number
Description of the issue
Photo evidence (for damaged or incorrect items)
We aim to respond to all refund requests within 48 hours on business days.
10. Customer Responsibility
Customers are responsible for:
Returning items securely packaged to avoid damage in transit
Covering return shipping costs unless the item is defective or incorrect
Providing accurate contact and delivery information during checkout
11. Policy Changes
Tome Wave reserves the right to amend or update this Refund Policy at any time. All updates will be published on this page with a new “Last Updated” date. Changes will not affect orders placed before the update unless required by law.
12. Contact Us
If you have any questions regarding refunds, returns, or cancellations, please reach out to our customer support team:
